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Tiffany Falcon
Virtual Assistant
Pronouns: (she/her/hers)
Hi, I’m Tiffany!
I began my career in medical administration in January 2013, serving as the Administrative Assistant to the Forensic Team at a community clinic. In that role, I was responsible for overseeing and tracking court documentation, coordinating medical evaluations, and managing criminal justice dates for court-ordered therapy services. While I don’t have formal training in medical administration, I built my expertise through hands-on experience across a variety of healthcare settings and have continued learning throughout my career.
After about two years in the public sector, I transitioned into private practice, where I had the opportunity to support a diverse group of providers, including clinical psychologists, pediatric neuropsychologists, child and adolescent psychiatrists, and adult psychiatrists. Much of my experience was gained in a shared office setting, where I supported up to seven providers at once. Managing multiple practices and adapting to each provider’s unique preferences taught me the importance of organization, flexibility, compassion, and strong communication.
Over the years, my responsibilities have included intake management, scheduling, answering phones, obtaining authorizations, coordinating evaluations, transcription, and medical billing. Following the pandemic, I expanded into virtual assistant work, initially providing evening and weekend support for a single practice in Montana. Through word-of-mouth referrals, that work steadily grew and eventually led me to connect with Therapy Practice Solutions, where I continue supporting healthcare providers and expanding my experience in virtual medical administration.
One of my favorite parts of this work is intake management because it allows me to connect with clients and help them feel supported from their very first interaction with a practice. I also find a lot of satisfaction in helping practices get their accounts and billing up to date—there’s something incredibly rewarding about bringing order and accuracy to the financial side of a business.
I’m based in California but originally from Arizona. Outside of work, I spend most of my time chasing after my two young boys and enjoying family life. I love cooking, trying new recipes, organizing just about everything, and finding small ways to make busy days feel more manageable. I’m also a total bookworm and enjoy unwinding with a good book whenever I can find the time.
I genuinely enjoy connecting with people and being someone others can rely on, which is one of the many reasons I’ve loved working in medical administration for so many years. Whether I’m helping a client, supporting a provider, or tackling an administrative challenge, I strive to bring reliability, kindness, and attention to detail to everything I do.
Join Our Team!
Ready to Support Therapy Practices Nationwide?
We’re always looking for talented individuals to join our virtual support crew. Send us your resume and let's explore how you can contribute to our mission of empowering clinicians and their teams!
Join Our Team!
Ready to Support Therapy Practices Nationwide?
We’re always looking for talented individuals to join our virtual support crew. Send us your resume and let's explore how you can contribute to our mission of empowering clinicians and their teams!