You can view all past invoices through your Square account at any time. If you have trouble accessing them or need a specific invoice, just reach out to us! We’re happy to send copies directly to you.

Time reports are included with your monthly invoice. If you’d like to review multiple reports at once, feel free to ask your Virtual Assistant for a bulk time report.

You can increase or decrease your package at any time! Just send us a message with your desired change, and we’ll update your plan. Package changes take effect the following month.

For example, if you request to change from an 8-hour package to a 4-hour package on May 10th, the new package will begin on June 1st.

If you’re unsure which package is the best fit, we’re happy to review your usage and help you decide!

Our contracts are ongoing from the date of signing and remain in effect until either you or TPS provides written notice of termination according to the terms outlined in the agreement.

We require a 30-day written notice to terminate services. During this period, your Virtual Assistant will be happy to meet with you to close out services and ensure a smooth transition.

If you have any questions, concerns, or would like to begin the termination process, please reach out to us at hello@therapypracticesolutions.com.

• Email us anytime at hello@therapypracticesolutions.com
• Schedule a meeting using our online scheduler for a time that works best for you

We’re always happy to connect and support you in any way we can.

We understand that unexpected situations or shifts may impact your needs. In some cases, we do allow a temporary pause in services. However, pauses must be requested in writing and are subject to approval based on your contract terms and the nature of the pause.

Please note:

• Pauses must have a clear start and return date.
• We may charge a small retainer fee to hold your spot during the pause, as we otherwise cannot guarantee your current Virtual Assistant’s availability upon unpausing services.
• If services are not resumed by the agreed-upon date, your contract may be considered terminated, and a new agreement may be required to restart services.
• Pauses are not intended as a workaround for early termination.

If you’re considering a pause, reach out to us as early as possible so we can explore options and support a smooth transition.